Several times in the last few days, Chris Argyris’ Ladder of Inference has come up in conversations with my clients as they sorted out dynamics of troublesome workplace situations. It’s a powerful model that can really help a leader make sense out of what’s really happening in a given human interaction.
I like the description of Argyris’ model posted on the Leadership Mind blog. Click Here
Think about this time the next someone does something that irritates you. Is your reaction based upon your truth or THE truth? How do you know if you are climbing the “right” ladder?
